Amazon Rejected My Return For An MSI Motherboard Sold As Brand New

I purchased an MSI B650M Project Zero motherboard from Amazon.com.tr for TRY 10,387.99 under order number 403-8957202-7065906 (ASIN B0CJYBXKJ8), sold and advertised as a brand new product. When the package was delivered and I opened it, I immediately noticed that the security seals on the box were torn and the protective wrapping was missing. This strongly suggests that the product had previously been opened or handled, despite being sold as new. Because of this, I did not use or install the product in any way. Approximately 15–20 minutes after delivery, right after opening the box and seeing its condition, I initiated a return request and also took photos to document the situation. Despite this, my return was rejected. In the email I received from Amazon, it was claimed that the product had not been used in accordance with its operating requirements, technical specifications and instructions. This statement is incorrect, because I never used the product at all. Amazon has not provided any clear or specific evidence or explanation as to why my return was rejected. When I contacted customer service, I was told that they could not overturn the warehouse’s decision and that no further solution could be offered. Additionally, I was warned that the product could be destroyed if I did not contact customer service within 30 days, which I find extremely worrying and unacceptable given that the dispute has not been fairly resolved. As a result of this process, my payment of TRY 10,387.99 has not been refunded, and I am left with a product that arrived in a condition inconsistent with a brand new item and a refusal of return that I strongly dispute. I am sharing photos that clearly show the torn seals and the condition of the product packaging. I request that Amazon conduct a proper and independent review of this case, provide a clear and detailed explanation of any evidence used to justify the rejection of my return, and confirm that the product will not be destroyed while this complaint is being reviewed. I also demand a full refund of TRY 10,387.99 to my original method of payment, without any deductions. I expect Amazon to assess this situation fairly, take into account that I reported the issue and requested a return within 15–20 minutes of delivery without using the product, and resolve my complaint instead of responding with standard, non‑explanatory replies.