On May 12, 2024, I purchased a Wilson Prostaff 103 tennis racket from Amazon.com.tr. The product was shipped by amazongermany, their affiliate in Germany, and arrived in Istanbul. However, the courier company discovered that the racket was broken and sent it back before delivering it to me. For this order, I paid a total of 4,356.93₺, which included 3,692.31₺ for the product and an additional 664.62₺ for customs fees.
When the product was returned to amazongermany, I only received a refund of 3,692.31₺ for the product itself. The 664.62₺ customs fee has not been refunded. I contacted Amazon.com.tr multiple times over the past year, and they claimed that the issue was government-related and would be resolved within 180 days. Despite following up around 10 times, I received no resolution. Recently, they offered me a store credit, which can only be used on Amazon.com.tr, but my 664.62₺ has not been refunded.
This is unacceptable, as I paid for a product that never reached me, and the customs fee was unjustly withheld. I demand a full refund, including the customs fee, to resolve this issue and address my grievance. Amazon, please take responsibility and return my money.
On March 3, 2024, I bought a 'Brandit M65 Giant Men's Jacket' from the seller Welkit on amazon.com.tr for 4,152₺. On March 20, 2024, when the package was delivered, the courier surprised me with an extra 800₺ customs fee. I declined to make the payment, explaining that I had already paid in full. Af...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
On December 22, 2024, I purchased a product from Amazon Turkey for ₺509.02, including taxes (order no: 408-7745315-6836319). The product was shipped from abroad, arriving in the country within three days, but I canceled it the next day while it was still in transit, opting not to accept the package ...
I ordered a laptop frame for 1000 TL in October 2022 from the Amazon shopping site. The Chinese seller sent the wrong frame. I talked to Amazon officials to return it and asked what to do, and they said I should contact the seller. I also talked and asked for the address and the agreed shipping info...
Amazon.com.tr Order No. 405-4911578-4977105. I returned a product I purchased internationally, but it's been almost a month, and I still haven't received a refund. I couldn't use DHL because they had an agreement in place, and DHL wasn't available where I was. An Amazon customer service representati...
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