I live in Türkiye and I am an Amazon Prime member specifically because the service promises next‑day delivery. Despite this, my recent order for dog food, placed with Prime, was not delivered on the promised date. Instead of next‑day delivery, I was informed that the delivery would be delayed by four days. This delay directly affects my elderly dog, whose food has already run out and whose diet is now being disrupted because of the late delivery. I am paying the Amazon Prime membership fee with the clear expectation that deliveries will arrive the next day, as advertised, and I find it unacceptable that this commitment is not being fulfilled. I contacted Amazon customer service about the issue, but they only stalled me and did not offer any real solution. I request that Amazon take responsibility for this situation, ensure that Prime delivery promises are respected, and provide an appropriate resolution for this particular order and the disruption it has caused.
I have been an Amazon Prime member in Turkey for many years, paying my subscription fees regularly each month. The main reason I chose Prime membership is the fast and same-day delivery promise offered by Amazon. However, this promise has repeatedly not been fulfilled in my recent orders, which is e...
Despite my active Amazon Prime membership, I am unable to benefit from the next-day delivery service, which is one of the main Prime privileges. On Sunday, September 7, I placed an order (Order No: 404-3689238-7211522) totaling ₺1,870 to be delivered to my address in Bursa/Yıldırım. Although I selec...
As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My or...
I purchased a bag of dog food through Amazon.com.tr. Approximately 1.5 months after purchasing, I opened the package and discovered that the food was stale and had become rock-hard. My dog, who normally eats this brand with great enthusiasm, refuses to consume it, and the food is so hard that it can...
On December 7, 2024, I faced an issue with an order on Amazon.com.tr, where my six-item order was reduced to one, and the 3-installment payment option was changed to a single payment. When the items didn’t arrive by December 11, I contacted customer service, leading to the worst communication experi...
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