Amazon Delivery Fail! My Order Disappeared, No Support

I've been having some serious issues with my Amazon order, delivery number 241002689782. It's been delayed multiple times and I still haven't received it. Whenever I give them a ring, they always come back with "48 hours" or "72 hours" and then just abruptly hang up. We should question the reliability of Amazon's representatives in Turkey. I've lost my package and they're not being helpful at all. All they keep saying is "We've created a ticket," but it's just a waste of time. I expect my order to be delivered promptly.