I ordered a package with tracking number SA1035675 through Amazon Türkiye using 'Kolay Gelsin' delivery, scheduled to arrive at my home on 11.01.2025. I received a message stating the package would be delivered to my address by 22:00. Later, I received a call saying it would be delivered within 30 minutes. In a chat with the 'Kolay Gelsin' WhatsApp bot, I learned that a delivery could be postponed by 1 day for district changes and 3 days for city changes. I requested a delivery address change to a location 20 meters away on the same street. Afterward, I received a message stating the package would now arrive 2 days later. Despite their claim of arriving in 30 minutes, they might have already been near my location when I made the change. Neither the Amazon Türkiye customer service representative nor 'Kolay Gelsin' was helpful.
On September 22, I ordered a vacuum cleaner and another device from Amazon.com.tr, which were supposed to be shipped from abroad. The product was dispatched on the same day, and on Saturday, September 30th, I received a call from the cargo company "Kolay Gelsin." They informed me that they don't mak...
I placed my Amazon order on March 4, 2023, on Amazon Turkey, not abroad. The following day, Amazon announced on their website that my order had begun shipping and would be delivered on March 6, 2022. There was also a tracking number with the Kolaygelsin cargo company. When I entered the cargo tracki...
As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My or...
On 21.10.2024, I placed an order with tracking numbers BB2431204 and BB2431205 (Kolaygelsin Cargo Company). Despite receiving a confirmation on 22.10.2024 that it would be delivered within 1 hour if I was at the address, the package has still not been delivered. According to live tracking, it was dr...
I ordered the product seen in the photos from Amazon.com.tr on April 22nd. In the tracking I made on Amazon, there was information that it was last distributed from Istanbul on 03 May. Then it said delivery at 20.00 on 08-09-10 May. Thinking that there was a mishap, I first called the aramex company...
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