Aliexpress Refuses to Refund for a Phone Order That's Never Been Delivered

I purchased a product from Aliexpress over a month ago, but it couldn’t clear customs. I requested a refund, but they’ve only promised to return the product price, not the customs tax. Even this partial refund hasn’t been processed, and the status has remained “under review” for an entire month. Ho...

I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...

The products I bought from aliexpress were stuck in customs and I had to pay a high amount to get them from customs. I asked for a refund and opened a dispute. 2 months have passed and they still haven't refunded my money and customer representatives cannot be reached. It says that aliexpress will b...

I ordered a product from Aliexpress that was supposed to arrive four months ago, but it still hasn’t been delivered. To make matters worse, no refund has been issued either. After the delivery date passed, the product was marked as “delivered,” but it never reached me. I’ve tried contacting the sell...

the products I purchased from AliExpress, none of which were delivered despite being charged approximately 3500 TL, including customs tax. Upon arriving in Turkey, I had to talk to an individual claiming to be an AliExpress customs broker. They demanded $650, inclusive of all fees, to release the pr...