Aliexpress Refund Problem, No Customer Help Provided

The products I bought from aliexpress were stuck in customs and I had to pay a high amount to get them from customs. I asked for a refund and opened a dispute. 2 months have passed and they still haven't refunded my money and customer representatives cannot be reached. It says that aliexpress will be activated after this long time, but when that date comes, the date will be another time. 2 months have passed and customer satisfaction is negative. If the product I bought is prohibited in my country, you should not send it. You should give a warning. This product is prohibited from being transported to your country. The order number is 3026294729896402. Can you please help?