I placed an order on Alibaba for an item I needed, paying $150 for the product and $35 for shipping. However, when the product arrived at my door, I was shocked to be asked for additional fees, including a notarized authorization document and a delivery fee.
I immediately contacted Alibaba to address this issue, but their response was dismissive, simply stating, "This is not our concern." This lack of accountability from such a major company is extremely frustrating.
I want a resolution to this issue. I shouldn’t be burdened with unexpected fees after already paying for the product and shipping. I demand either the removal of these extra charges or a refund for my order.
I purchased a product from Alibaba priced at $31, but with shipping fees, the total jumped to $159. However, the product got stuck at Istanbul Airport customs, and I was asked to pay an additional $30 along with providing a notarized power of attorney for release. I requested a refund from Alibaba,...
I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund, I was met with dismissive responses like “we already informed you”, instead of genuine support or accountability. Despite messaging the seller multiple times, no one took respons...
I purchased an electric motorcycle motor from Alibaba for $85, with an additional $67 for shipping, totaling $152. The product reached Istanbul customs, and I was informed by UPS that I needed to provide a notarized power of attorney for clearance. I paid 1,400₺ for the notary fees, only to learn th...
I placed an order worth $600 on Alibaba.com, with an agreed shipping fee of $50, totaling $650. I was assured that no further payments would be required. However, I was subsequently asked to pay $1000 for insurance, which I did, after being promised there would be no further issues. Despite this, I ...
I purchased a door lock on AliExpress under order number 1115717765255449, paying $120 by credit card. However, the product was stuck in customs, and I was asked to pay additional fees nearly four times the product’s cost to complete the customs process. Because of that, I decided not to accept the ...
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