My 2023 Alfa Romeo Tonale Volace 1.5 Hybrid, with only 11,000 km, was involved in an accident and taken to Kayseri İnciroğlu authorized service on May 23, 2024. Today is August 6, 2024, and my car has been sitting in the service center for 75 days without being repaired.
I’ve faced countless issues, including lack of communication, delays in ordering parts, and general negligence. The level of disinterest and inefficiency is beyond frustrating. If you’re considering buying an Alfa Romeo, make sure you avoid accidents at all costs because dealing with their service is a nightmare.
Take a look at the photos I’ve provided and ask yourself: How long should this repair take? Is it incompetence, apathy, or a lack of resources? I demand immediate action to resolve this issue and get my car back. This delay is unacceptable.
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