Unable to Withdraw Funds on Al Capital
I opened an account on the Al Capital platform with account number 106** and made various payments from Türkiye via crypto, IBAN and credit card. Between March 2025 and today, I transferred a total of 1,892,543.15 USD to this platform, and my total investment reached 3,177,643.75 USD. I was able to make only small withdrawals, the last one being 1,000 USD on 3 September 2026. When I requested to withdraw the remaining balance, the platform stated that my advisors had previously deposited some amounts into my account as a “debt” and that I now had to pay back 135,000 USD. I have already deposited this amount myself and fulfilled my obligations, yet they are demanding the same amount again and do not process my withdrawal unless I pay this so‑called “debt” once more. In addition, I was told that all negative positions in my account had to be closed in order for me to withdraw, and I was made to close these positions at a loss of 1,315,449.10 USD. Despite suffering this very large loss, I still cannot withdraw my money because of the extra “debt repayment” condition. I consider this practice to be misleading and damaging, and I believe I have been victimized by the platform. I have already applied to Presidential Communications Center and filed a complaint with the Prosecutor’s Office about the situation. I request that this issue be taken seriously, that the unlawful conditions imposed on me be removed, that the withdrawal of my entire remaining balance be enabled without any additional “debt repayment” demand, and that all my financial losses be compensated.
Progress
I noticed that a fake account posted a comment on my complaint titled "Withdrawal Block from Alcapital and Repeated Request for Additional Money" on Şikayetvar. The comment was made from an account opened under the name "Fatma" and it shared a thank you message as if the problem had been resolved and the withdrawal had taken place, but I definitely did not write this comment and this account has nothing to do with me.
Around 15:13 on September 10, 2026, I saw this fake comment under my complaint. Using my name to make it appear as if my grievance had been resolved is damaging my reputation and misleading other users. I want to emphasize that this comment was written without my consent or knowledge.
I request Şikayetvar to conduct the necessary investigation to identify the IP information of the fake account, to research who created this account, and to have this comment, written in my name, removed immediately. I also ask that this complaint, which has been misleadingly shown as corrected using my name, be revised to reflect the real situation and that appropriate security measures be taken.
They had asked me to pay $133,000. I requested a review of the accounts. Now, they are threatening me, saying I should deposit $77,000 to make the withdrawal or else resolve the matter through legal channels.
Adobe Scan 07 Eyl 2026 (1).pdf: https://acrobat.adobe.com/id/urn:aaid:sc:AP:77f80604-08df-452c-8bb9-f24a26f39445
Ms. Fatma, good day. They replik as follows: "We have informed you again of the transaction you need to cover. Either you cover this amount, or we will resolve the matter through legal channels. There is no third option. Please do not keep writing the same things to me. It will not change anything." They are threatening to file a lawsuit against me, as if I were the one at fault. I stent months trying to secure the funds—totaline $103,000—that they had me deposit ($37,000 and $33,000 via cryptocurrency, and $33,000 via IBAN transfer). Now, not only are they unable to explain why they demende that money, but they are also asking me to deposit another $77,000.
Ms. Fatma, good day. They replied: “We have informed you of the transaction you need to cover again. Either you will pay this amount or we will resolve the matter through legal means. There is no third option. Please do not write the same thing to me over and over again. This will not change anything.” They are threatening me as if I am the guilty party, even threatening to file a lawsuit. They later asked why $70,000 was requested and why they made me deposit a total of $103,000—$37,000 + $33,000 in cryptocurrency and $33,000 via IBAN. I spent months trying to raise that money. Now they cannot explain why they wanted that, and they are again demanding that I deposit $77,000.
Adobe Scan Sep 09 2026. PDF: https://acrobat.adobe.com/id/urn:aaid:sc:AP:5deb6b93-0d6a-4b5c-aecc-0950ee80ef2d
Adobe Scan 09 Eyl 2026.pdf: https://acrobat.adobe.com/id/urn:aaid:sc:AP:5deb6b93-0d6a-4b5c-aecc-0950ee80ef2d
I am being pressured to repay 70,000 USD again and I am being threatened with a lawsuit.
They are insisting that I deposit another $70,000 and threatening to file a lawsuit against me.
I didn't write the comment below. My grievance continues. They are demanding the money I deposited again. They say they won't make the payment without a deposit.
A response was written on my behalf from a fake account, as if the problem had been resolved. Even this behavior is very confidence-shaking for alcapital.
The last message the company wrote to me is as follows.
Alright Fatma. If you don't want to understand me, that's now your problem. Then let's address the issue within a legal framework. Tell me, in which city do we need to hire a lawyer? If you don't want to resolve this matter in a humane way, we will try to resolve it through the courts.
I keep insisting on getting the account statement, but it's not being sent.
My pending withdrawal request from yesterday was rejected.
My pending withdrawal request was rejected yesterday.
To the attention of the Law Office and Finance! Dear officer, hello. I still have not learned which funds I sent to neutralize the $37,000 + $33,000 + $33,000 USD, total $103,000 USD, that you said have been credited to the account. I officially request a detailed breakdown of its explanation. For your information.
Fatma, while you are dealing with black propaganda, Mr. Peter told you that he will no longer respond to me and that we should prepare for a court process. We are gathering the documents, audio recordings, screenshots, and all other evidence, and we will submit all of them to the court. If you do not want to resolve this issue in a humane way, then we will settle the matter on a legal basis.
