On September 27, 2024, at around 5:00 PM, while depositing money at Akbank’s ATM number 00005098 on the main street, ₺2,400 of the amount I deposited got stuck in the machine. Despite immediately reporting this to Akbank’s customer service, they insisted that no such issue occurred. I requested for the camera footage to be reviewed, but all my requests were denied. Akbank is refusing to return my money due to an error made by their machine. While I don’t believe that Akbank, as a corporation, would stoop to keeping this money, they must still be accountable for the actions of their employees. Akbank is turning a blind eye to this mistake, and there seems to be no other explanation. If this continues, I will close my Akbank accounts and cards, which I have used for years. I hope this complaint is taken seriously, and that my money is returned after reviewing the camera footage and other evidence.
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
On October 7, 2024, I accidentally transferred ₺ to a $ account at Akbank from my bank. Unfortunately, the funds have not been delivered to the intended recipient and have been stuck in Akbank’s account for more than a month now. I have exhausted all avenues to resolve this issue, reaching out to cu...
On 05.10.2024, I attempted to deposit money into my Akbank account using the PTT Batman Merkez ATM. Although I placed an amount between ₺23,400 and ₺25,000 into the machine, a system error occurred after the ATM accepted the cash, the transaction was not completed, and the deposited amount was not r...
On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proc...
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
Comments