Hello, on December 27, 2024, at 8:56 PM, an unauthorized transaction was made with my Akbank Axess Gold Card under Africorex Ltd for $1,000 (₺36,131). Two minutes later, at 8:58 PM, for electronic goods, another unauthorized transaction was made under the same name for $200 (₺7,226.20) without my knowledge or approval. I am filing a complaint against Akbank. While domestic transactions require an SMS verification, international transactions are processed without any approval, exposing a serious security flaw. Had an SMS approval been required, this issue could have been avoided even if my card details were stolen. I want my money back. The following actions were taken: 1) On December 30, I noticed the issue and immediately filed a dispute form with the bank, but I have yet to receive a response. The funds are still in the provisional stage. 2) I blocked my credit card and requested a new one. 3) Once I settle my debts with this bank, I will sever all ties and will not work with them again.
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
On September 22, 2024, around 11:00 PM, two unauthorized withdrawals were made from my Akbank checking account—one for ₺5000 and another for around ₺4800. Additionally, I noticed three unauthorized charges on my Akbank credit card: ₺5000, around ₺4800, and over ₺10,800. Upon realizing this, I immedi...
On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any ...
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
On 26.09.2024, I noticed several unauthorized transactions on my Akbank credit card, totaling ₺30,300, all under the name Microsoft*Xbox. I was shocked to see these charges as I do not own a Microsoft or Xbox account, nor do I have any association with this brand. I immediately contacted the bank to...
Comments