An annual membership fee of ₺1296 was charged to the statement of my Axess Business credit card ending in **** 0529, issued by Akbank, on 13.03.2025. I am requesting a full refund of this amount. Despite contacting customer service, I have not received any resolution. I demand the cancellation of this fee without any additional conditions, as stipulated by the Consumer Protection Law. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 2014, credit card issuers must provide a card option without annual fees or similar charges. Furthermore, under Article 6 of Law No. 4077, amended by Law No. 4822, such membership fees are considered unfair terms since they are pre-drafted, non-negotiable, and not tied to a specific service. The 13th Civil Chamber ruling (2011/4736 E., 2011/11579 K.) and the Supreme Court’s General Assembly decision (2010/1-93-88) confirm the retroactive refund of such charges. I request the refund of the membership fee to my account. Otherwise, I will take legal action, cancel all my accounts and personal credit card with your bank, and file a complaint with the Consumer Arbitration Committee.
I request the cancellation and refund of the ₺1,149.50 membership fee charged to my Akbank Axess Credit Card ending in 1777 on 01.03.2025, in accordance with the relevant legal provisions and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 20...
On November 8, 2025, an amount of ₺1,149.50 was charged to my Axess credit card ending in 8826 under the description of a membership fee without my knowledge or consent, and it was reflected on my statement. I request a full refund of this amount as well as all previously charged membership fees. I ...
I request the cancellation and refund of the ₺1,016.00 membership fee charged to my Axess Gold credit card ending in 2482 on 02.03.2025, in accordance with the legal provisions stated below and without being subject to any additional conditions. According to Article 31, Paragraph 3 of the Consumer L...
An annual membership fee/card fee of ₺1,149.50 was charged to my Akbank Axess Platinum MasterCard ending in 2934 on 24.03.2025. I request the cancellation of this fee in accordance with the legal provisions stated below and without any additional conditions. According to the Consumer Protection Law,...
On March 2, 2025, Akbank deducted ₺1,149.50 from my Axess credit card ending in 0850 under the name of a credit card membership fee. I request a full refund of the deducted amount. I demand that the membership fee be canceled and refunded to me in accordance with the legal provisions stated below, w...
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