On March 2, 2025, Akbank deducted ₺1,149.50 from my Axess credit card ending in 0850 under the name of a credit card membership fee. I request a full refund of the deducted amount. I demand that the membership fee be canceled and refunded to me in accordance with the legal provisions stated below, without any additional conditions.
According to Article 31, Paragraph 3 of the Consumer Law No. 6502 dated May 28, 2014, card-issuing institutions are required to offer a type of credit card to consumers that does not charge an annual membership fee or similar fees. Additionally, under Article 6 of the Law on Consumer Protection No. 4077, as amended by Law No. 4822, regarding unfair terms in contracts, the membership fee charged by your bank constitutes an unfair term without any service provided in return. Furthermore, according to the final decision numbered 2011/4736 and 2011/11579 issued by the 13th Civil Chamber and pursuant to Article 125 and the General Assembly of Law's (HGK) decision numbered 2010/1-93-88, card membership fees that were previously deducted must be refunded retroactively.
Based on these laws and legal provisions, I request a refund of the deducted membership fees. I expect the cancellation and refund of the membership fee within the day and request notification via SMS and email. Otherwise, I will apply to the Consumer Arbitration Committee to seek the return of the fee and to address my grievance. I kindly request the necessary action to be taken.
This is my request for a refund of the membership fee charged to my Akbank Axess credit card. On 08/07/2025, an amount of 1,149.50₺ was deducted from my card ending in 9931 without my knowledge or consent under the name of a membership fee. I request that this fee be canceled and refunded to me with...
I request the cancellation and refund of the ₺1,149.50 membership fee charged to my Akbank Axess Credit Card ending in 1777 on 01.03.2025, in accordance with the relevant legal provisions and without any additional conditions. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 20...
On November 8, 2025, an amount of ₺1,149.50 was charged to my Axess credit card ending in 8826 under the description of a membership fee without my knowledge or consent, and it was reflected on my statement. I request a full refund of this amount as well as all previously charged membership fees. I ...
An annual membership fee of ₺1296 was charged to the statement of my Axess Business credit card ending in **** 0529, issued by Akbank, on 13.03.2025. I am requesting a full refund of this amount. Despite contacting customer service, I have not received any resolution. I demand the cancellation of th...
I am a customer of Akbank. On March 7, 2025, a credit card membership fee of ₺1,016.00 was charged to my Akbank Axess Gold Mc credit card ending in ****4423. I request the cancellation of this annual membership fee of ₺1,016.00 in accordance with the legal provisions below, without any additional co...
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