Dear Ajet Customer Service, I am filing an official complaint regarding the mishandling of my checked baggage on my journey from Baku to Brussels via Istanbul. My suitcase did not arrive with my flight in Brussels and was only delivered the following day. As a result of this delay, the perishable food items packed in my baggage spoiled. They leaked inside the suitcase and damaged my personal belongings. I was forced to throw the spoiled items away, and my clothes and other possessions were affected as well. This situation caused me serious distress and financial loss. I would like to emphasize that the spoilage and damage were a direct consequence of your failure to deliver my baggage on time. If the suitcase had arrived as scheduled, this issue would not have occurred. According to the Montreal Convention (1999), the carrier is liable for damage caused by the delay of baggage, unless it proves that it took all reasonable measures to avoid such damage. Attached you will find photos of the suitcase, the leakage, and the damaged items. I demand: Compensation for the spoiled food and the damaged belongings; Compensation for the moral and financial inconvenience caused by this incident. I expect your prompt response and a fair settlement in accordance with the Montreal Convention.
Dear Sir/Madam, I am writing to formally lodge a claim for compensation regarding the delayed delivery of my baggage on flight Ajet VF89 from Istanbul (IST) to Cologne (CGN) on 31 August 2025. My baggage was delivered with a delay of 48 hours after my arrival in Cologne. This delay caused significan...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...
On July 30, 2025, the Ajet flight VF4123 from Bingöl to Ankara, scheduled to depart at 13:30, was first delayed due to a lack of fuel and was rescheduled for 16:30. Eventually, the flight took off at 17:30. Upon arrival in Ankara, we were informed that our baggage had been left behind in Diyarbakır ...
On August 9, 2025, I flew from Lyon Airport to Antalya Airport with a layover at Istanbul Sabiha Gökçen. My checked luggage with PNR code 2Z4J7H was not delivered upon arrival in Antalya. The missing suitcase contained valuable items including kitchen equipment purchased in France, three chef jacket...
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