Air Canada Flight Denial at Istanbul Airport – Refund and Compensation Request

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Gökhan
May 17, 2023 4:08 pm
10

On May 12, 2023, I arrived at Istanbul Airport four hours early for my 7:40 AM Air Canada flight to Punta Cana (PNR LS4VFN). Despite passing passport control without issue, I was denied boarding at Gate E1 at 7:00 AM. The gate officer informed me I could not board due to not having a transit visa, though no such requirement was mentioned earlier. The officer suggested sending me on another flight but then disappeared after asking me to wait.

Following this ordeal, I approached Turkish Airlines, but they directed me back to Air Canada, which denied any responsibility. As a result, I missed my flight and the entire business trip. My hotel reservation from May 11 to May 25 and the return flight were also canceled. This incident caused significant financial losses, and my work plans were severely disrupted.

I am requesting a full refund for the flight tickets (round-trip) and the hotel reservation costs. This issue was caused by arbitrary actions and poor communication, and I expect Air Canada to address this matter promptly.

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