On May 12, 2023, I arrived at Istanbul Airport four hours early for my 7:40 AM Air Canada flight to Punta Cana (PNR LS4VFN). Despite passing passport control without issue, I was denied boarding at Gate E1 at 7:00 AM. The gate officer informed me I could not board due to not having a transit visa, though no such requirement was mentioned earlier. The officer suggested sending me on another flight but then disappeared after asking me to wait.
Following this ordeal, I approached Turkish Airlines, but they directed me back to Air Canada, which denied any responsibility. As a result, I missed my flight and the entire business trip. My hotel reservation from May 11 to May 25 and the return flight were also canceled. This incident caused significant financial losses, and my work plans were severely disrupted.
I am requesting a full refund for the flight tickets (round-trip) and the hotel reservation costs. This issue was caused by arbitrary actions and poor communication, and I expect Air Canada to address this matter promptly.
On July 8, 2024, my Air Canada flight with a layover in London, scheduled to depart at 6:30 PM, was postponed to the following day without any notification. To make matters worse, the departure time changed three more times the next day. I only found out about the delay two hours before the flight b...
On November 4, 2024, I purchased a round-trip ticket from Antalya to Moscow, with a scheduled departure on November 11, 2024, at 07:05 from Antalya Airport. This booking was made specifically so I could attend an important meeting in Moscow at 14:30 the same day. The booking confirmation email clear...
I purchased three tickets for an Istanbul-Toronto flight through eDreams. During the booking process, only my name and surname were requested—no passport or ID number was collected. When I tried to verify the provided reservation number on Air Canada’s website, it showed as invalid. Within two hour...
On October 31, 2024, I was scheduled to fly from Phuket to Istanbul at 11:55 PM with IndiGo Airlines. When I attempted to check in, I discovered that the flight had been canceled without prior notice. The only alternative flight offered was the next day at 11:00 AM, with a 16-hour, 30-minute layover...
We were a group of about 150-200 people from various tours, scheduled to fly on July 20, 2024, at 7:00 AM. Despite knowing about the flight delay as early as 1:00 AM, no information was communicated to us until much later. From 4:00 AM to 8:00 AM, we were kept at the airport with constant excuses li...
Comments