Air Canada canceled my flight without notifying me, how can I get a refund?

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Xolvie
Xolvie Resolution Specialist December 31, 2024 2:13 pm

If Air Canada cancels your flight without alerting you, you are entitled to a refund for the unused portion of your ticket.

According to Air Canada policy, if your flight is cancelled or delayed by three hours or more for reasons beyond the airline's control, you may receive a refund. Air Canada Refunds (https://www.aircanada.com/ca/en/aco/home/fly/flight-information/delayed-flights-and-cancellations/refund-options.html).

To initiate the refund, go to Air Canada's "My Bookings" area on their website or mobile app. Log in using your booking reference and last name, then choose the impacted flight and follow the instructions to cancel and receive a refund.

If you want assistance, please call Air Canada's customer service at 1-888-247-2262 (available 24/7).

If you purchased your ticket through a travel agency or a third-party website, they are responsible for the refund process.

Refunds are typically processed within seven business days for credit card payments and up to twenty days for other payment methods.

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