I booked an all-inclusive stay at Justiniano Deluxe Resort through Agoda on March 27, 2025, for the dates September 1–6, with the “free cancellation” option clearly selected. I made the full payment in one transaction, thinking that if anything changed, I could cancel without losing my money. But when I tried to cancel, Agoda now claims that no refund will be given—completely going against the terms I agreed to when booking.
To make matters worse, there's no real customer service to talk to. I've been stuck in a loop of automated replies and dead-end support options. I even contacted the hotel directly, and they warned me that if I show up with that reservation at that rate, I might face problems or even be denied the stay.
I booked a hotel through Agoda and paid the full amount upfront. Later, I noticed that my reservation included a “Free Cancellation” option. According to the written policy, I could cancel without any charges as long as I did so before May 8, 2025. I canceled within the allowed time frame, yet Agod...
I booked a room with the explicit promise of ""FREE CANCELLATION"" displayed in bold letters throughout the booking process. Prior to reaching the payment page, it was indicated that cancellation would be free until December 9 if the room option was selected. However, my reservation was for December...
On October 22, 2025, I made a reservation through Agoda.com for Hotel Nuevo Triunfo for the dates October 25 – November 2, 2025. My reservation was initially confirmed, and I was informed that the payment had been successfully processed. However, shortly afterward, I received an email stating that t...
I attempted to book a room through Agoda for April 2–4, but the system automatically changed the reservation to May 2–4 without me noticing until after the payment was complete. When I realized what had happened, I checked and saw that there was no option to change the dates, but it stated that I co...
On September 21, 2025, I searched Google for same-day hotel options and, since the price appeared cheaper, I made a reservation at Avcılar İnci Hotel through an Agoda link. On the booking screen, it was clearly stated that “immediate payment was not required.” Despite this, Agoda instantly charged m...
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