On October 22, 2025, I made a reservation through Agoda.com for Hotel Nuevo Triunfo for the dates October 25 – November 2, 2025. My reservation was initially confirmed, and I was informed that the payment had been successfully processed. However, shortly afterward, I received an email stating that the hotel did not approve the reservation and that it had been canceled. Despite the cancellation, a total of $977 was charged to my credit card.
I reported the issue to Agoda’s Help Center, and they told me that my refund would be processed within 30 business days. I also contacted the hotel, which informed me that the reservation is still active and was not canceled; therefore, they cannot issue a refund. On the Agoda Help Center, I’m unable to reach a real representative, and I only receive automated AI responses.
Additionally, I have filed a payment dispute with my bank, but I have not yet received a response. This is the first time I have encountered such a problem, and I am currently facing significant financial distress.
I request a full refund for the $977 payment since I did not receive any service. I expect my issue to be resolved urgently.
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
I made a hotel reservation through the Agoda app, initially selecting the free cancellation option. Later, I decided to cancel the booking, and Agoda informed me that they would submit the cancellation request to the hotel for approval. The hotel approved the full refund, but it has now been 10 busi...
On September 4, 2025, I booked a stay at Toyoko Inn Frankfurt Main through Agoda under reservation number 1646994456, with the “Free Cancellation and Refund” option. I paid ₺31,029.27 using my credit card ending in 4177. I canceled my booking within the legal cancellation period, and the refund pro...
On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...
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