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I Cannot Get My Agoda Cashback, It's Still Processing After 4 Months

I Cannot Get My Agoda Cashback, It's Still Processing After 4 Months
Bear
Bear
Agoda
April 29, 2025 7:55 AM60
Bear's Thank You Message
“Finally provided the cashback after a series of mail discussion. Could have been better but I'm generally satisfied. I hope Agoda can offer directly access to the Custom Support team without complaining here.”

I'm not being able to get my Agoda Cashback I checked out from a hotel at Kyoto last December. It's said that the Cashback would be available 60 days after the Checkout date, which should have been this February 26th. However, it's April 29th today, and the cashback is still not available. BTW, there is no human customer support. The AI is useless and saying the same thing over and over again.

Agoda
April 29, 2025 12:03 PM (4 hours after complaint)

We apologize for the inconvenience caused regarding the issue on the Cashback rewards. For the security of your Agoda account, we've sent an email to the registered email address on file. Please check your inbox and let us know how we can assist you by replying to our email. Thank you for your understanding and we're looking forward to your email.

Bear
Bear
July 30, 2025 4:40 AM

Finally provided the cashback after a series of mail discussion. Could have been better but I'm generally satisfied. I hope Agoda can offer directly access to the Custom Support team without complaining here.

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