Agoda.com Withdrew Money From My Card Without My Permission
The website Agoda.com withdrew more than ₺20,000 from my card without my permission through an online transaction, which forced me to cancel my bank card. I am requesting that my grievance be resolved, as I also believe my bank failed to protect my rights. This unexpected withdrawal has caused me significant financial stress and disrupted my daily life. I expect the necessary measures to be taken so that others do not experience the same problem I have faced.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message, and afterwards, we can continue to assist you in English. Thank you for your message. If you have detected an unauthorized charge by Agoda on your card, we recommend that you contact your bank directly to dispute the charge. After the dispute, your bank should initiate an investigation and then contact Agoda. At this point, you can be assured that we will fully assist with the investigation, and we will also provide the result of the investigation from our side. We hope that with action from both parties, the issue can be resolved as soon as possible. ^Mai
