5
Resolved
Agoda Misrepresented the Room and Ignored My Health Issue and Complaint
MURAT's Thank You Message
“My reservation, which I could not use because it was not suitable for my health, was a non-cancellable product. Agoda agreed with the property to refund 50% of the refund. thank you for their help, I will continue to use Agoda.”
I made a reservation on Agoda and we had problems the first night and had to leave. Because I had a health problem, there is a window in the photos of the room, but it is fixed and closed. Since I have asthma, I have difficulty breathing. I cannot convey my problem to any Agoda representative.
MURAT
December 18, 2024 2:00 PM
Agoda contacted me and the progress is positive. We agreed on a 50% refund
MURAT
December 18, 2024 2:57 PM
My reservation, which I could not use because it was not suitable for my health, was a non-cancellable product. Agoda agreed with the property to refund 50% of the refund. thank you for their help, I will continue to use Agoda.
