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Unpleasant Experience at Romantic Guest House in Rome through Agoda

Göze
Agoda
June 23, 2024 11:36 PM103

Dear Agoda Customer Service,

I would like to report an adverse situation I experienced with my reservation at the Romantic Guest House in Rome, Italy, and request a refund.

Upon entering the room, I encountered a very strong odor. Due to my allergic asthma, I began to feel unwell after staying in the room for more than five minutes and realized that I couldn't stay there for health reasons. Therefore, I had to leave the hotel.

I kindly request a refund for the amount I paid. If necessary, I can provide my reservation details for review.

Thank you for your assistance and understanding.

Sincerely,

Agoda
June 24, 2024 4:03 AM (4 hours after complaint)

We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. Your experience is important to us. If there is any other matter you need assistance with, please send your query along with your Agoda reservation number and include your support request number (29158230) in the subject line. Thank you for your understanding, and we look forward to your email. Ekram

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