Agoda Keeps Doing Unauthorized Charges, Wrong Reservations!
19th of December 2023. When I opened the confirmation email after making a reservation on their site, it found three guests with the same name. Agoda made a payment without my permission while I was trying to confirm this on another hotel page. Within 10 minutes, I called the hotel right away, and they sent me to Agoda. That being said, Agoda said the problem was with the hotel. Now I have an unauthorized charge, and I want my money back. This has been a pain, and the fact that Agoda isn't taking responsibility is disappointing. Customers need to be very careful when they deal with Agoda, because from my experience, unauthorized transactions are a real problem.
Hello o****, We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message, and we can continue to provide you with support in English. Your experience is important to us. If you have any other questions, please contact us with your Agoda reservation number. Thank you for your understanding, and we look forward to your email. Best regards, Zeidan
