19th of December 2023. When I opened the confirmation email after making a reservation on their site, it found three guests with the same name. Agoda made a payment without my permission while I was trying to confirm this on another hotel page. Within 10 minutes, I called the hotel right away, and they sent me to Agoda. That being said, Agoda said the problem was with the hotel. Now I have an unauthorized charge, and I want my money back. This has been a pain, and the fact that Agoda isn't taking responsibility is disappointing. Customers need to be very careful when they deal with Agoda, because from my experience, unauthorized transactions are a real problem.
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
Agoda charged my credit card without my authorization, and I have been unable to reach customer service in any way. This is completely unacceptable! I later discovered that my personal information was shared, and a reservation was made in my name on another site. How is this even possible? I demand ...
On February 17, 2025, at 14:23, I received an email from Agoda confirming a hotel reservation (Booking No: 1538846340). Since I had not made this reservation, I immediately contacted the hotel to verify the details. However, the hotel had no record of any booking under my name. Just five minutes la...
I booked a hotel for my vacation through agoda.com and was charged on my credit card. The reservation appeared confirmed, and the hotel seemed legit—until I called the property the next day. That’s when I learned the shocking truth: the hotel clearly told me they do not work with Agoda, and they nev...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
Comments