Agoda Charged Me for a Fake Hotel Booking That Doesn’t Even Exist

They said they would try to reach the hotel for about a week, and if they couldn't, they would cancel. I don't understand what extra time you will gain by waiting another week when the process has already been prolonged and I've lost enough time. So, I will wait for you and not make another reservation. During this time, the hotel and rooms I want to stay in will be booked, and I will be a victim again. If I make another reservation and you also make the reservation, then I will have two reservations at different hotels for the same dates. Thanks to agoda.com, my vacation plan has turned into a complete nightmare and I have neither the joy nor the enthusiasm left. All my positive comments about you on social media must have been advertisements. Through my experiences and the institutions where I filed complaints against you, I met other people who were also victimized by you, and we had the opportunity to combine our complaint petitions. Seeing people who ended up in even worse situations in front of the hotel made me feel lucky.

I am sending emails in English. You can resolve my issue from there. Track it well and solve the problem. It is ridiculous to wait a week before the date I made the reservation. I will not be able to make my travel plans because of you. Why should I pay for something I will not receive service for and then wait to get it back? Why should I pay you by the statement due date? Get a response today and cancel for free. I hope you understand how much you have victimized me. The bank gave you information about the refund and you said you would not refund. What’s going on, who are you stalling? Who are you keeping waiting, what is your purpose, what is your gain? You are already losing customers. What will new customers who read this complaint think about you? I have complained about you on social media and you may have already lost many customers. A complaint that continues for a month will cost you more. Also, legally I will be at an advantage and I will get more than this amount from you with interest. Even if you solve my issue, I will keep my complaint published for as many days as you kept me waiting.

Hi k****, Please note that our customer service team is currently reviewing the inquiry. Please wait for any updates from our customer service team via email. Thank you. ^ss

Friends, research who owns agoda.com before making a reservation here! Find out where your money is going, I recommend you look into it. See who we are providing capital to—I didn't check and I deeply regret it from every angle. They keep sending the same codes over and over, the emails are scripted, the people sending them might even be robots, and I'm really fed up with this. They say, 'Our partner sent this code, say this, declare it this way, say that.' Can the hotel send me a reservation confirmation email? A big no. Nothing has changed. The hotel operates on a full-board basis and they only sold me a room with breakfast included. There isn't even such an option at the hotel. They neither know nor recognize the hotel; they even entered the phone number wrong in the system. I consider the money gone, and because of what I've experienced, the money has stopped being important. Now it's your turn to experience what you put me through. My issue with you is now personal. As long as this complaint stays here, if even one person doesn't do business with you, it's a win for both me and that person. No solution has been provided for my complaint and agoda.com does not wish to offer one.

Hi. Please allow us to reply in English. For security purposes, an email has been sent to the email address on file. Kindly check your email inbox/junk and you may reply to the email directly if you have further inquiries. Thank you. ^Jing

I have replied, am replying, and will reply to your emails in English. I cannot reply to you in English on this site, probably because the text recognition is in Turkish. I tried before, it didn’t work. Also, in a scenario where someone living in Turkey and wanting to vacation in Turkey is victimized in this way, you could kindly use a translator to translate my complaint in Turkish. It’s very easy, you know? Let me explain that to you too; there is a famous browser, and if you type 'translator' there, you can translate from Turkish to whatever language you want. When you sent me emails in different languages, I used that to translate :) You keep sending the same codes repeatedly and expect something different to happen :) It’s like a joke. Instead of codes, have the hotel send me a reservation confirmation. Since there are other victims as well, the hotel management is helping as much as they can. So what are you doing? It’s very easy to resolve this. But you keep stalling.

Friends, this company called Agoda sells as if they are booking a room at one hotel, but actually makes a reservation at a completely different hotel. They are literally selling a product with a fake listing and sending a different product, and expect you to accept it. I booked for Fethiye Akdeniz Beach Hotel, but they told me you made a reservation at Mersin Akdeniz Hotel. Even on the receipt, it says Akdeniz Beach Hotel. At least they could be close to each other. And they say they will give app money for the mistake. I am so afraid of you that you have taken my personal information and God knows where you will use it.

They are still trying to push me into a ridiculous loop like 'enter this code here, get support from there.' Look, you will refund the money without any deductions, it's that simple. I'm tired of you, I don't understand how you're not tired of me. Can you reserve a room for me at the hotel and on the date I chose and paid for? No. Do I accept your offer to reserve a room for me at a completely different hotel in a different city that I don't want, and also refund $50? No. And on top of that, you want to process the refund through your own system so that I'll make another purchase. I'm so scared of you that I think you'll use my information, I have zero trust in you. Also, who would accept this? What's the point of selling product A and then giving product B? Where will this end up? I hope you get even more embarrassed, that this complaint stays online longer, and that people get to know you better. People shouldn't have to go through what I did just to save a few bucks.

We apologize for any unpleasant experience. Please note that our team is currently working on your case. We will do our best to resolve this for you and will get back to you once we have reached a conclusion. Thank you for your patience. ^Farisha

What did I even buy, what are they giving me? They keep sending me the same emails over and over. Friends, do not choose this company under any circumstances, the experiences speak for themselves. Even though I know English, I can't make sense of this situation. Don't waste your once-a-year holiday dealing with ridiculous things. Shop from reliable and well-known places. I've been dealing with this nonsense for 12 days and I've been embarrassed in front of my spouse. We have no excitement or joy left. Because of this company, we couldn't make our holiday plans and missed out on opportunities. While waiting for things to be sorted, now they say we have a reservation at some random hotel. Waiting for their response cost us time and energy. They don't even want to refund the money they took unfairly. What am I supposed to do with your 48 USD AgodaCash? Would I ever shop from you again? I don't even care if you refund more than what I spent. It's not about the money, it's about trust. Refund my money in full and delete all my information from your system. Get out of my life already.

They finally sent an email stating that my refund process would be completed within a maximum of 30 days or by the credit card statement date, and that they would refund my money in full. Let's see, now we'll wait for this process to be completed and see what happens next.

The refund was made. The trouble I went through was my only profit.