Action to Rectify Agoda's Unauthorized Transaction

Hello Agoda, I recently received an SMS directing me to a screen where I was supposed to make a payment of 7.34 TL. However, after entering my card information, an unauthorized charge of 11,001.23 TL was deducted from my account instead of the intended 7.34 TL. Your company's name is visible on the...

Today, I noticed that a payment was withdrawn from my card via Agoda.com—completely without my knowledge or authorization. I was at home with my card in my possession, and yet the transaction went through. What’s even more concerning is that I received no verification or confirmation code. How is i...

On September 5, 2025, at 00:17, a charge of ₺16,688.06 was made on my Garanti Bonus MasterCard ending in 9037 through your platform. I want to make it absolutely clear that this transaction was not made with my knowledge or consent. For security reasons, all of my cards have since been blocked. I i...

On November 1, 2025, at 8:38 PM, an unauthorized charge of $51 was made on my VakıfBank credit card ending in 5050 to agoda.com under the name “Black pala.” I did not make or authorize this reservation or any related transaction. I tried to contact Agoda about this issue but could not find any way ...

I had a shocking experience with Agoda.com recently. This unknown website deducted a significant amount, 826 SGD, equivalent to 17,000, from my account out of nowhere. I was stunned, wondering how a site I'd never used or even heard of could gain access to my funds without my permission. To make mat...