Overcharged on Agoda: Urgent Refund Request for Unauthorized Transaction
Hello Agoda,
I recently received an SMS directing me to a screen where I was supposed to make a payment of 7.34 TL. However, after entering my card information, an unauthorized charge of 11,001.23 TL was deducted from my account instead of the intended 7.34 TL. Your company's name is visible on the statement, and I urgently request a refund of this excess amount. I have already contacted my bank, and they advised me to address this issue with you first. I have attached a screenshot of the statement for your reference. As a lawyer, I want to emphasize that I am fully committed to resolving this matter. I am prepared to go to great lengths to rectify this situation, even if it means spending ten times the amount wrongfully deducted. To streamline the process, I want to clarify that I have never heard of your brand before, nor have I made any reservations through your platform. Consequently, I do not possess a reservation number. I implore you to take prompt action to rectify this unauthorized transaction.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to provide you with support in English thereafter. Your experience is important to us. If there is any other issue you need assistance with, please send your query along with your Agoda booking number and include your support request number (26456479) in the subject line. Thank you for your understanding, and we look forward to your email. ^luna
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to provide you with support in English. Your experience is important to us. If there is another issue you need assistance with, please send your query along with your Agoda reservation number and include your support request number (26456479) in the subject line. Thank you for your understanding, and we look forward to your email. ^Thang
We apologize for the inconvenience caused, and we're sorry to inform you that we currently do not have customer service in the Turkish language. Please note that we're using translation assistance to acknowledge your concerns, and we may continue to support you in the English language onwards. Your experience is important to us. If there is something more we can help you with, please write an email with your inquiry details and Agoda Booking ID number and include your Ticket ID (26456479) in the email subject. Thank you for your understanding and we're looking forward to your email. ^Thang
This is exactly what happened to me right now. ALL channels of communication with Agoda.com require a Booking number made through a registered email. When fraud is committed using a card, the email used to make the fraud is not the email of the card holder, the card holder has no access to the Booking information. This is completely scandalous. There is no way of contacting the company to report fraud!