Afterpay blocked my account due to “risk.” How can I resolve this?

If Afterpay blocked your account due to “risk” and you want to resolve it, you can take these steps:

• Check your email (including spam) for any verification or unusual activity notice
• Confirm whether there were failed payments, device changes, or multiple failed login attempts
• Make sure your personal details and payment method are up to date
• Take a screenshot of the block message in the app

Contact Afterpay through the app:

• Go to Account → Help / Support
• Explain that your account was blocked due to “risk”
• Mention the approximate date of the restriction
• Attach a screenshot of the message

Request that they:

• Provide the specific reason for the block
• Clarify whether it’s related to verification, failed payments, or security concerns
• Allow you to complete identity verification if required
• Assign a case number
• Confirm a clear review timeframe

If you don’t receive a clear response:

Post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.