Aer Lingus changed my seat assignment without notice, how can I fix this before boarding?

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Xolvie
Xolvie Resolution Specialist January 30, 10:28 am

If Aer Lingus changed your seat assignment without notice and you want to fix this before boarding;

Contact Aer Lingus support or the airport check-in desk with a clear escalation;

• State that your seat assignment was changed without notification
• Provide your booking reference (PNR), flight number/date, original seat number, and the new seat assigned
• Attach screenshots showing your original seat selection/receipt (if you paid for it) and the updated seat map
• Mention whether you paid extra for seat selection (extra legroom, aisle/window, preferred seat)

Ask them to;

• Explain why your seat was changed
• Restore your original seat if it’s still available
• Assign you a seat of equal or better value if the original one is no longer possible
• Refund the seat selection fee if they cannot provide an equivalent seat
• Provide written confirmation of the seat fix or refund

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.

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