4rabetsite Deposit Debited Not Credited to Account

I made a deposit to my 4ra Bet account for betting on 29th April at around 10:30 pm via UPI using Paytm, in the amount of 5000. The money was debited from my UPI account, but it has still not been credited to my 4ra Bet game account. I have the transaction details available, including the UPI payment information, which clearly shows that the payment was successfully processed from my side. Despite this, the balance in my 4ra Bet account has not been updated. I contacted 4ra Bet customer support about this issue, but their response was not satisfying and the problem remains unresolved. I request that the missing 5000 either be credited to my 4ra Bet game account without any further delay or, if that is not possible, the full amount be refunded to my UPI account.