4rabet Took My ₹999.89 Deposit but Never Credited My Account

Zahain
June 9 12:20 AM29

I made a UPI deposit of ₹999.89 to 4rabet from India on 9 June 2026, and the amount has been successfully debited from my bank account but has still not been credited to my 4rabet account balance. The UTR of this transaction is 615957521050, and the support ticket number assigned to my case is SUP-1530909. My registered email on the platform is turnbully***@gmail.com, and my 4rabet UUID is d897d436-db40-4b2b-9106-1ee82bf036a0. What makes this experience even worse is that after more than 22 hours, I still cannot tell whether I am speaking to actual support staff or an endless chain of AI‑generated template responses. Every reply follows the same pattern: “We understand your frustration”, “We are investigating”, “We have escalated the matter”, “We are monitoring the situation”, and “We cannot provide a timeframe.” Despite these repeated phrases, nothing actually changes: the UTR remains the same, the ticket remains the same, the money remains missing, and the answers remain identical. As a customer, it feels like nobody is taking ownership of the problem and that I am trapped in a loop where every response is designed to delay rather than resolve. The most frustrating part is that ₹999.89 may not be a large amount to a casino platform, but it is my money. Customers work hard for their money, and when funds leave a customer’s bank account successfully, the expectation is simple: either credit the deposit or provide a clear explanation. Instead, I have spent more than 22 hours reading the same generic responses while being told that my case is a “high priority”. A high‑priority case should produce answers, action, and accountability, not endless repetition and uncertainty. At this point, the support process feels less like customer service and more like a wall of automated messages designed to keep customers waiting indefinitely. If this is how 4rabet handles a straightforward ₹999.89 deposit with a confirmed UTR, I believe potential customers deserve to know exactly what they may be signing up for. I request that my missing deposit be either immediately credited to my 4rabet account or that I receive a clear, concrete explanation and resolution for what happened to this transaction without any further delay.

June 9 2:29 AM (2 hours after complaint)

Dear Zahain S., we understand your concern regarding the deposit of ₹999.89 associated with UTR 615957521050 under case SUP-1530909. At the moment, the transaction is being reviewed by the payment provider, and the funds can only be credited after their verification process is completed. We are closely monitoring the progress, although we are unable to influence or accelerate the provider's review. If you need further assistance, please contact our support team. 4RABET Support

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