1xBet Withdrawal Blocked After Friday Bonus Win

I am writing regarding my 1xBet account on the website, linked to account number 1248005*** November and winning 27,000 INR, my withdrawals were blocked and I now have approximately 48,000 INR stuck in my account. When I attempted to withdraw my balance, I was informed that I needed to submit my national ID and other documents to the security department. I submitted my documents as requested and have repeatedly done so for the past 3–4 days, even though I had already provided my ID at the time of account creation. Despite this, I receive no proper response and only the same automated-style request to resubmit the documents that I have already sent multiple times. My only expectation is to be allowed to withdraw my money in full and to have my account withdrawals restored without further delay. I request that my documents be properly reviewed, the verification process be completed, and my funds of approximately 48,000 INR be released to me as soon as possible.