I Can’t Withdraw My 1xBet Funds Due to Delayed Security Review and No Support Response

Uğur · 2025-07-30T15:56:20+03:00

While attempting to withdraw funds from my 1xBet account (ID: 1229212997), my transaction was abruptly canceled, and I was instructed to email the security department with specific documents. I followed their instructions and submitted all required documents immediately. However, days have passed with no reply — not even a confirmation that my documents were received. I’ve contacted customer service multiple times, and they keep repeating the same phrase: “Please wait.” But how long should I wait? There’s no timeframe, no update, and no accountability. This is incredibly frustrating, especially for a company of 1xBet’s size and reputation. I find it unacceptable that they process deposits instantly but put up walls when it comes to withdrawals. The lack of clear communication and support is deeply disappointing. I demand immediate attention to my issue and the release of my funds without further delay. If this is how the platform handles Turkish users, it reflects very poorly on their management.

Uğur

Contact your security unit and check if they are okay, I have started to worry about their health.

1xBet

Hello, The document review process is entirely under the control of our security department, and it is not possible for any external intervention or acceleration of this process. 📩 Your application via email is already registered in the system. There is no need for any additional action. ⏳ The completion of the process is entirely at the discretion of our security team. Thank you for your understanding. 1xBet Support Team

Uğur

If you are not going to provide a quick solution, why should we choose you? Don't victimize your customers this much.

1xBet

Hello, The document review process is entirely under the control of our security department, and it is not possible for any external intervention or acceleration to be made in this process. As previously stated, once the review of your documents is completed, you will be contacted directly. If you are currently experiencing any delays, this is due to high volume. Although the response time may exceed 72 hours, this process can occasionally take longer. In this case, you are required to wait patiently. 📩 Your application by email is already registered in the system. There is no need for any additional action. ⏳ The completion of the process is entirely at the discretion of our security team. Thank you for your understanding. 1xBet Support Team

Uğur

Even though I did not commit any violation, they canceled my bonus with an email saying: 'Hello. Only one bonus is allowed for one customer, one address, one homeowner, one shared computer and IP address, and for account details such as one email address, one bank account, one credit card information, and one payment system account. If the rules are not followed, the betting company reserves the right to cancel the promotion rights of such customers and to take back the bonus.' If you are going to cancel converted bonuses for no reason, it is better not to give them at all...!

1xBet

Hello, The review regarding your account has been carried out based on the terms and conditions you accepted during registration. Betting companies have the authority to review accounts and impose restrictions when deemed necessary, in order to ensure user security and a fair gaming environment. Our company reserves the right to the terms of service to ensure that all users can place bets in an equal and reliable environment, and these rules are considered accepted by all users at the registration stage. Thank you for your understanding. Best regards, 1xBet Support Team