1xBet Withdrawal Not Received

On March 11, I tried to make a fast withdrawal and submitted all the required verification documents properly. However, my documents were rejected. I contacted 1xBet customer support, and they told me to send the documents and a selfie to the security department by email. I did that, and the security department replied saying my verification was complete and that I could withdraw my funds.

I tried to withdraw the money on March 12, but it was rejected. I tried again, and it was rejected again. Today is March 26, and 15 of my withdrawal requests have been rejected. Now my funds are stuck in my 1xBet account. What is happening? Why are my withdrawals being delayed every day?
My gaming ID is 331261***.