Winning Tennis Bet Incorrectly Settled As "Lost"

I am writing to report a clear settlement error regarding my sports bet on the 1win platform. My account ID is 4767**** (Sanjay). On June 12, 2026, I placed a ₹7,000 single bet on the tennis match between S. Tsitsipas and A. Rublev. My prediction was “Set 1 winner – Rublev, A.” at odds of 2.76, under Bet ID 198962327. According to the official match statistics, Rublev won the first set, which means my bet should have been settled as a win. However, when I checked my bet history, this ticket was incorrectly marked as “Lost” with zero profit. This contradicts the official result and has directly deprived me of my rightful winnings. I contacted your live chat support on the same day to report this issue and provided the official match result as evidence. Despite this, I was told that you rely only on automatic updates from the sports data provider and that the result could not be changed manually. I find it unfair and unacceptable that a technical or data-feed problem is used as a reason not to pay out a legitimate winning bet. I request an immediate manual review of Bet ID 198962327 by your sports trading or risk department and the correct settlement of this bet as a win. I also request that the corresponding winnings of ₹19,320 be credited to my 1win balance without further delay and that I be informed in writing once this correction has been made.