I Can't Receive My Deposit From 1win

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Jad
February 04, 11:14 pm
166

Today, on February 4, I made a mobile payment deposit of approximately $9 to my 1win account from Morocco. Although the payment was completed on my side and I have a screenshot as proof of the transaction, the amount has not appeared in my 1win balance at all. Right after noticing that the money was missing from my 1win account, I sent an email to your support team to report the issue. As of now, the deposit is still not credited to my account despite the successful payment. I kindly request that this deposit be urgently located and credited to my 1win account as soon as possible. I am also ready to provide the payment screenshot and any transaction details you may need to resolve this issue.

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February 05, 12:02 pm (12 hours after complaint)

Hello! No deposit requests are currently recorded on your account. If the funds have not been credited, please reach out to our support team via support chat and provide your user ID along with payment confirmation. This will allow the specialists to review the situation and assist you promptly.

Jad
Jad
February 05, 3:41 pm

I’m still trying, and nothing has changed.

February 10, 8:54 pm
February 11, 10:21 pm

Hello! We are pleased to inform you that the deposit has been successfully credited to your balance and is available for gaming purposes. We wish you bright victories and good luck!

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