5
Resolved

1win Withdrawal Canceled After Pending

April 18 2:18 PM435

I am writing to report a serious issue I am facing with 1win regarding a withdrawal from my betting account. Today, I requested a withdrawal of 1400, but the transaction stayed pending for a long time and was then cancelled without a proper reason. I contacted 1win customer support about this problem, but they did not take any action and did not provide a clear explanation for why my withdrawal was pending for so long and then cancelled. This situation has caused me frustration and concern about the safety of my funds on your platform. I request that 1win immediately pays the full amount of 1400 into my account without asking for any kind of screenshots, and that you resolve this withdrawal issue as soon as possible.

April 18 3:54 PM (1 hour after complaint)

Hello! We understand your concern regarding the cancelled withdrawal. We have checked your account, and we can confirm that your last successful withdrawal was fully processed and sent to the provided payment details. In some cases, transactions may be cancelled on the side of the payment system. When this happens, the funds are returned to your gaming balance automatically. In such situations, we recommend retrying the withdrawal using the same details or selecting an alternative available payment method.

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