I Am Missing $117 In Deposits On My 1win Account
I am writing to report an ongoing issue with uncredited deposits on my 1win account (ID: 72688042) and to request an urgent resolution. On 29 May 2026 at 12:01 pm, I made a deposit of 3,500 Rs via UPI, but this amount has still not been credited to my 1win account even though it was successfully debited from my bank account. After this, on 1 June 2026 at 7:35 pm, I made another UPI deposit of 6,500 Rs, which was also debited from my account. I raised an appeal for this second transaction, but my appeal was rejected with the explanation that “payment verification failed”. Despite this, I have in fact made the payment, and the funds have left my account. I have already shared the payment screenshot and UTR ID as proof, yet the problem remains unresolved and no clear explanation has been provided. I have contacted 1win customer support about both of these uncredited UPI deposits, but I have not been given any effective solution so far. My money is stuck between my bank and your system, and I am unable to use these funds on the platform. I kindly request that both deposits, 3,500 Rs and 6,500 Rs, be credited to my 1win account (ID: 72688042) immediately. I also expect a clear clarification of why the payment verification failed despite successful debits on my side, so that this issue does not occur again in the future.
No update yet need immediate action
I need a call back as vip customer and no one assisting me is a worst part i will never play again if i didn't get any response soon
Here is the clear image with the marking of the transaction details
Your support team is not helping me out they just close the chat without helping me very worst support service you have
Whenever i try to contact support they always says this"Due to technical difficulties, we are unable to check your details, I request you to contact us back after sometime as our technical department is working to solve this issue as soon as possible, we apologize for the inconvenience and thank you for co-operating with us. Meanwhile, Is there anything else I can help you with? And the support team closes the chat and also email support is not working
Video of transaction 6500 which has all information
Hello Your request is currently still being processed by the payment system. The delay occurred on our partners’ end. We are doing everything possible to ensure the funds are credited as soon as possible. We also did experience some minor technical difficulties, which prevented our support specialists from thoroughly reviewing your transaction. We will definitely forward your comment to the relevant department and take your feedback regarding our support service into account.
Please raise both the transaction 3500rs and 6500 rs
The agent name is rohan he is not understanding what i am saying just asking me wait i said the payment request raised earlier declined wannt to raised another request still he is bot supporting he is worst support agent also not responding on time just say wait and closes the chat without informing me also check the request id SPP-420124
The 6500rs transaction is been deposited now only 3500 rs deposit is remaining check it i have shared the details i will share again in this ticket number : SPP-380180
Hii team can i get update soon as its been 6 days my deposit isn't reflecting SPP-380180 amount 3500rs
Hello! We understand why this situation is causing concern. One of your deposits has indeed been successfully credited to your gaming balance, and the funds are available for use on the platform. The second transaction is still being processed by the payment system. We are monitoring the transaction from our side and doing everything possible to speed up the crediting process. As soon as the payment system completes processing, the status will be updated automatically.
