1win Took Money From My Account But Did Not Show Deposit in App

Era
Era
1win
August 29, 2025 3:10 AM163

I deposited money twice in the 1win app, and although the amount was deducted from my account, it is not showing in the app. I contacted the support chat, but they are not giving any reasonable answers, only saying the issue will be solved while also implying that I will not get a refund. I already sent the screenshot and all the necessary details, but now I am not receiving any response at all.

1win
March 20 8:24 PM (6 months after complaint)

Hello! We confirm that the deposits have been successfully credited. If you have any questions about the deposit or other difficulties, please contact the support chat on the website or the official email. This will allow us to help you quickly. Thank you for being with us!

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I funded my 1win account, the money from my card went out, but it didn't come to my 1win deposit. What could be the problem?

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I am not happy with the quality of 1win support, responses to queries can be delayed, not received at all or responses do not solve the problem. How else can I get help?

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