1win Not Crediting Deposits Despite Proof

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Izzzz
November 21, 2025 4:10 pm
73

On November 20, 2025 at 15:13, I deposited $6 into my 1win account with the ID number 94144567 using the Express Transfer method. Although the estimated processing time was listed as 10–15 minutes, the deposit never appeared in my account.

I then contacted live support through the site and also reached out to the representatives on Telegram. They asked me to provide the receipt and a screenshot of the IBAN I was instructed to send the payment to, and I submitted everything exactly as requested. Despite this, my deposit was still not credited — I was only told a report was opened, and no actual solution was provided.

Although I have the official receipt, I clearly experienced that the amount I deposited was not added to my account. I was left at a disadvantage because 1win failed to process my deposit in a timely manner. I request that the $6 I deposited be credited to my account (ID: 94144567) immediately and that the inconvenience I experienced be resolved.

December 03, 2025 3:18 pm (11 days after complaint)

Hello! Your deposit has been successfully made — the funds are visible in your balance and ready to use. The transaction has been fully completed by the system. We wish your future deposits to be fast and smooth!

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