1win Marked My Withdrawal as Completed but I Never Received the Money

I requested a withdrawal on the 1win website, and the status shows as successfully completed, but the amount has not been credited to my account. I have faced this issue multiple times, and no one has been able to resolve it. I need your assistance with this matter. If it is not resolved, I will file a complaint against 1win and its team. They claim I used the amount in a meeting, but I never received that money in my 1win account. This is a bluff, and please do not believe them!