1win Live Betting Odds Changed Without Confirmation After Bet Placement
During live betting on a football match, the platform displayed outdated odds at the moment of bet submission. After confirming the stake, the odds were silently changed without any prompt or acceptance request. The bet was placed at a lower value than initially shown, which only became visible after checking the bet slip history. There was no warning about the odds update, creating confusion and reducing trust in the betting interface.
Hello! Thank you for bringing this to our attention. We understand your concern, as transparency during live betting is very important. To review this situation in detail and check the bet history and odds update mechanics, please provide your gaming ID. Once we receive it, we’ll be able to investigate the case and clarify what happened during the bet placement. We appreciate your feedback and look forward to assisting you further.
The situation was escalated to customer support with screenshots. After investigation, the support team confirmed a delay in odds refresh for that specific market. The bet was recalculated using the originally displayed odds, and the issue was reported to the provider.
