1win Failed to Pay Me My Money From Casino Winnings

1win bet failed to give me my money. I played their casino games and won 225,000 Uganda shillings. They told me to wait for 24 hours, and the date was 10/9/2025. Now today is the 12th, and when I contacted them, they told me to send a screenshot of my withdrawal receipt. When I sent it, they gave me a link to upload a photo of my ID. I did everything they asked, but they still failed to send my money. My name is Mukwenda S***, I am from Uganda, and my email is mukwendas***@gmail.com.