1win Did Not Credit My Deposits to My Account

August 22, 2025 9:51 AM176

I deposited first 500 and then 300, and both transactions were debited from my bank but not credited in 1win. I have been using 1win for a long time and never encountered this situation before. Transactions are always fast, but this time they got stuck. Please resolve my issue as soon as possible.

April 3 2:51 PM (7 months after complaint)

Hello! We have reviewed your account and, so far, we have not found any deposit requests matching the date you mentioned. To proceed with a detailed check, please provide your game ID. Once we receive this information, our support team will be ready to assist you promptly and ensure your transaction is thoroughly investigated.

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