On September 3, 2025, around 04:05, I played Road 2 Riches on 1win using my 150 free spins and won a total of 4,827₺. I even took a screenshot of my winnings and shared it with a support agent via live chat. Despite this, the winnings were never credited to my account and completely disappeared.
Instead of resolving the issue, customer support wasted time asking irrelevant questions such as the exact playtime, even though the screenshot clearly showed all details. In the end, they tried to close the chat, saying there was nothing more they could do.
This isn’t the only issue. On September 2, 2025, at 21:59, I deposited 500₺ via FAST, and it only appeared in my account at 00:11 on September 3—a huge delay. Then, on September 3 at 01:45, I deposited another 500₺, which still has not been credited to my account. Currently, my balance shows only 1.50₺ plus a 2,733₺ casino bonus, with no restrictions or warnings on my account. My user ID is 324327450.
I am demanding that 1win immediately credit my 4,827₺ winnings from Road 2 Riches, as well as process my missing 500₺ deposit. Both my deposits and winnings must be paid in full without further delay. Anything less is unacceptable.
On August 5, 2025, I made two separate withdrawal requests through 1win using the bank transfer method—one for ₺100,000 and another for ₺50,000. My username is h. Despite more than two weeks passing, not a single payment has been credited to my account. I contacted 1win customer service multiple ti...
I am very frustrated with 1win betting site because two of my withdrawal requests have not been paid, even though the stated payment period has long passed. I requested 3,000₺ on September 4, 2025, and another 1,600₺ on September 25, 2025, both through the FAST transfer method. The company clearly ...
On August 21, 2025, at 11:49 AM, I submitted a withdrawal request of ₺8,000 from my 1win account via bank transfer. However, this amount never reached my bank account. I contacted customer service multiple times, even providing a PDF statement of my account activity to clearly show that no funds wer...
On July 21, 2025, I submitted a withdrawal request of ₺1,000 from the 1win Casino section to my bank account via wire transfer. Even though 25 days have passed, the payment has still not been made. This is not the first time I have faced such a problem with 1win. Previously, I had a similar issue w...
On February 15, 2025, I deposited ₺2750 into my 1win betting account, yet the money never appeared in my account. For the past week, I’ve been given the same excuses over and over again. Customer support keeps telling me that the payment provider hasn't transferred the funds, which is clearly a lie....
