1
a.v is completely dissatisfied with the result

1win Deposit Deducted via IMPS Marked Canceled

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a.v
April 18, 8:00 am
50

I am writing regarding an issue with a canceled deposit on my 1win account (Account ID: 357358***). On April 14, 2026, at approximately 3:18 PM, I made a deposit of ₹50,000 using the Android 1win app via IndusInd Bank IMPS transfer. The amount was successfully debited from my IndusInd Bank account, but in my 1win account the transaction is marked as “cancelled,” and the funds have not been credited or refunded in any way. The IMPS transaction ID for this payment is 610415190194. Although the payment was deducted from my bank account, my 1win balance has not been updated, and I have not received any clear information or refund regarding this failed transaction. I contacted 1win customer support about this issue, but I have not received any response. I request that this canceled deposit be urgently investigated and that the ₹50,000 deducted on April 14, 2026, at 3:18 PM be either credited to my 1win account or refunded to my bank account as soon as possible. I also expect a clear explanation of why this transaction was marked as canceled despite the funds being debited.

April 18, 12:58 pm (4 hours after complaint)
a.v
a.v
April 19, 6:48 am

I made a deposit on April 14, 2026 at 3:18 AM, and today is April 19, 2026. You have already taken a long time to resolve this issue, but it is still not resolved. It has now been 6 days, and there has been no update. You only keep saying “in processing” without providing any further information. I have lost my trust in 1win.

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