I have been an Amazon Prime customer using the email address “toadiam***@gmail.com,” and this month, my Amazon account suddenly disappeared. I realized there was a problem when my usual monthly Amazon charge, which is around 16.04, did not come out of my account on March 7. Since then, I have not been able to use any of my Amazon Prime services, including shopping, photos, and video. When I try to sign in with this email, the system tells me that I am not a customer and prompts me to create a new account, even though I have had an active Amazon Prime membership and my son was able to use the account about a week ago. I tried calling Amazon customer service, but instead of reaching a live agent, I was sent a link to sign in, which only led to the same message that I am not a customer. I am completely blocked from accessing my account and its services. I request that my existing Amazon Prime account under the email address “toadiam****@gmail.com” be restored, that I be informed clearly about what happened to my account and why it is now being treated as if it does not exist, and that any disruption or loss of service be reviewed and corrected.
I am writing regarding my Amazon Prime membership, which was cancelled around December 12, 2025, yet I have been charged $14.99 per month for the last three months, totaling $44.97. These charges appeared even though the Prime account was already cancelled and I was no longer using the service. The ...
I can't log in to my Amazon Prime account. I want to follow the instructions in the image, but I haven't received any emails. Not even in my spam/junk folder. What's more interesting is that I can't reach Amazon regarding this issue. I try to reach them through the contact page, but they tell me to ...
Despite the fact that I terminated my Amazon Prime membership, the company has continued to take payments out of my account. I can't get in touch with anyone who can help me solve this issue, so I want my money back. Why do they continue to charge me every month if it appears that my Prime membershi...
I am writing regarding an Amazon Prime free shipping membership fee that I was charged even though I am not a member and did not knowingly subscribe to this service. Approximately two weeks ago, an amount of $11.29 was taken from my PC credit card for an Amazon Prime fee. After noticing this, I cont...
My Amazon account, which I use routinely, has been locked for a reason I cannot understand. I cannot reach the customer representative in any way. Amazon says the reason why my account is locked is because your information is similar to someone we have done business with before and had problems with...
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