5
Helen is very satisfied with the result
Resolved

1win KYC Verification Keeps Failing With “Blurry Document” Error

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Helen
March 17, 7:49 pm
2

For the past two days, I have been unable to complete the verification process on my 1win account in order to make my first withdrawal. My account ID is 6110934. I am trying to verify my account by uploading my driver’s license, but the automated system keeps instantly rejecting it with the message “document unclear or blurry”. I have uploaded the same document three times. Each time, it was a clear, high-resolution photo taken in good lighting, and all information on the license is perfectly readable. Despite this, the system rejects it within seconds, as if no real check is being done. This situation makes me feel like the verification process is being used to delay my payout, and I am not comfortable repeatedly uploading sensitive personal documents to an automated system that does not properly review them. I request that a real human in the KYC/verification department urgently review my documents and my account manually, and that my account be verified so I can make my first withdrawal without further delay. I would like this to be handled today, and I expect a clear explanation for why my previous uploads were rejected despite being fully legible.

March 18, 3:20 pm (19 hours after complaint)

Hello! Our specialists have received your request and are currently reviewing it. We kindly ask you to give us a little more time — as soon as we have any updates, we will get back to you right away. Thank you for your patience!

March 18, 3:37 pm

Hello! We kindly ask you to reach out to our security team via email: [email protected]. Our specialists will be happy to carefully review your case and provide assistance to resolve the issue as quickly as possible. We truly appreciate your patience and understanding.

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