1Win Account Blocked After Verification

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Divendra
April 20, 8:30 am
3

I have a serious problem with my 1Win account related to verification, blocking of my account and my withdrawal. I had difficulties withdrawing my funds, so I contacted the security team. They sent me a verification link, I completed the process successfully and the verification was approved. At the same time, I requested to change my registered email address, because the original email on the account belonged to my friend and I wanted to update it to my own email. After about seven days, on 18 April 2026, my email address was finally updated. However, when I logged in after the email was changed, my account was blocked. First, I was asked to provide details to prove that I am the real owner of the account, and I supplied all the requested information. Then the security team sent me another format to fill out to verify my identity again, which I also completed successfully. After that, they sent me another verification link, and I went through the entire verification process once more and completed it successfully again. Despite repeatedly proving my identity and completing all verification steps, my account is still blocked, and I cannot access my funds. There is a balance of approximately 76,772 in my account, and I am very concerned that I am unable to withdraw this amount even after complying with every request from the security team. I request that my account be unblocked as soon as possible and that my balance be released so I can make my withdrawal without any further unnecessary verification, since I have already submitted the same documents and information multiple times.

April 20, 1:01 pm (4 hours after complaint)

Hello! Your application is currently being reviewed by the security service. As soon as new information becomes available, we will contact you. Please wait. Sincerely, the 1win team.

Divendra
Divendra
April 20, 5:47 pm

Company said for security reasons you need to change email, I have sent new email but still it's not updated email and not even unblock my account

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