1win ₹50,000 Deposit Not Credited After IMPS Transfer

I have already contacted your customer care multiple times regarding my transaction dated 2 February. However, I am continuously receiving the same response that I should wait 7–10 days for a refund and share the refund reference number.Meanwhile, I coordinated with my bank, IndusInd Bank, and they clearly confirmed that:The transaction is successful from the bank’s sideThe receiver’s account has been checkedSince the receiver’s account is also in IndusInd Bank, the payment has been credited successfullyTherefore, I am confused why your system is still showing the transaction as failed and asking me to wait for a refund.I request you to please recheck this matter urgently and provide a clear resolution. If the payment has been received by the receiver, kindly confirm the same. Otherwise, provide the refund details immediately.I would appreciate your prompt action on this issue.i have shared my payment receipt and your customer care support chat

Also For the last 20 days, your customer support has only been telling me that the payment is showing as failed in our system and that the refund will arrive within 7–10 days.However, I visited my bank and they clearly told me that no reversal or refund has been received for this transaction.If the refund is really processed, then please provide the refund reference number, but your customer care is not giving that either. For 20 days I have received no resolution — this is very poor customer service.I have also brought proof from the bank, including a stamped statement, confirming that the money has already been received in the receiver’s account. They are simply giving false information.